Privacy Policy

1. Introduction

Axis Property Partners Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

visit our website https://axispropertypartners.co.uk
make an accommodation enquiry or booking
communicate with us
subscribe to marketing communications

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Axis Property Partners Ltd

11 Glenmore Road, Swindon, United Kingdom, SN25 1WH

Email: maria@axispropertypartners.co.uk

3. Information We Collect

We may collect and process the following personal information:

Information you provide directly

Name
Email address
Telephone number
Booking details (dates of stay, guest information)
Billing or payment-related information (processed securely via third-party providers)
Communications or enquiries you send to us

Information collected automatically

When you use our website, we may collect:

IP address
browser type and device information
pages visited and usage data
cookies and analytics data

4. How We Use Your Information

We use your personal data to:

process and manage accommodation bookings
communicate with you regarding your stay
respond to enquiries or customer support requests
fulfil contractual obligations
improve our website and services
send marketing communications where you have provided consent

5. Lawful Basis For Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity — to manage bookings and provide accommodation services.
Legitimate interests — to operate and improve our business and services.
Consent — for marketing communications and promotional emails.
Legal obligation — where required for accounting, taxation or regulatory purposes.

6. Marketing Communications

We may send marketing emails about offers, updates or services only where you have given your consent.

You may withdraw consent at any time by:

clicking the unsubscribe link in emails, or
contacting us directly.

We will never sell or share your email address with third parties for marketing purposes.

7. Sharing Your Information

We may share personal data with trusted third parties where necessary to operate our services, including:

booking and property management platforms (e.g. channel managers)
payment processors
website hosting providers
analytics providers
professional advisers or legal authorities where required

All third parties are required to handle your data securely and lawfully.

8. Data Retention

We retain personal data only for as long as necessary:

Booking records — retained for accounting and legal requirements.
Marketing data — retained until consent is withdrawn.
Enquiries — retained for reasonable business purposes.

When data is no longer required, it is securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

unauthorised access
loss or misuse
accidental disclosure

However, no internet transmission can be guaranteed to be completely secure.

10. Cookies & Analytics

Our website may use cookies and analytics tools to:

understand website usage
improve user experience
measure website performance

You can control cookie preferences through your browser settings.

11. Your Rights

Under UK GDPR, you have the right to:

access your personal data
request correction of inaccurate data
request deletion of your data
restrict or object to processing
withdraw consent at any time
request data portability

To exercise your rights, contact us at:

maria@axispropertypartners.co.uk

12. Complaints

If you believe your data has been handled improperly, you may contact:

Information Commissioner’s Office (ICO)

https://www.ico.org.uk

13. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.